Terms & Conditions
Subscription Lapse & Cancellation Policy
If a monthly subscription lapses, fails to renew, or is canceled, the following reminders and actions will apply:
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Day 1 – Payment Reminder
You will receive your first notification reminding you to settle the unpaid subscription fee.
Day 2 – Assets Retrieval Reminder
A follow-up notice will be sent regarding the retrieval or download of any assets, files, or materials associated with your account before access is restricted.
Day 3 – Revoked Access Reminder
You will receive another reminder informing you that your access will be revoked if payment remains unsettled.
Day 4 – Immediate Access Revocation
If no payment is received by Day 4, your account access—including tools, platforms, files, or services—will be revoked automatically.
Day 5 – Final Follow-Up
You will receive a final message asking:
“Would you like to continue your subscription?”
This serves as your last opportunity to restore account access without additional onboarding requirements.
Day 6 – Final Notice: Pending Permanent Deletion
You will receive a final warning that your account, records, and associated data will be permanently deleted if no action is taken.
Day 7 – Account Permanently Deleted
Your account and all associated data will be permanently removed from our system and cannot be recovered.
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Account Access & Data Handling
• Once access is revoked, previously available features and tools will be disabled until the subscription is renewed.
• Clients are responsible for retrieving any needed files or assets before Day 4.
• Reactivating a canceled or lapsed subscription may require additional processing time.
• Once deleted on Day 7, data recovery is no longer possible.
Payment Terms
• Monthly subscriptions must be paid on or before the billing cycle renewal date.
• Late or missed payments automatically initiate the reminder schedule outlined above.
• Failure to renew may result in the loss of promotional pricing, bonuses, or limited-time offers tied to the original subscription.
General Conditions
• We reserve the right to update or modify these Terms & Conditions at any time.
• Continued use of our service signifies acceptance of the most current version of this policy.
Yealy Subscribers Tier 1
All yearly subscribers enjoy all unlocked features plus exclusive bonuses:
✅ 2 Months FREE Access
✅ FREE 1-Year Domain Purchase (subject to availability)
✅ Support Access
Cancellation Policy:
The same 7-day grace period applies as with monthly subscriptions.
Yealy Subscribers Tier 2-3
All yearly subscribers enjoy all unlocked features plus exclusive bonuses:
✅ 2 Months FREE Access
✅ FREE 1-Year Domain Purchase (subject to availability)
✅ Priority Support Access
Cancellation Policy:
The same 7-day grace period applies as with monthly subscriptions.
Custom Setup & Special Projects
If you avail a custom setup or any customizable service, your sub-account (including automation and setup) will stay active for 6–12 months, depending on the project.
Example:
If you’re on a monthly plan and avail a custom setup, your Ally Virtual system remains stored and maintained for up to 6 months.
However, user access will still follow the 7-day rule after non-renewal.
Ally Virtual Customer Support & Professional Services Policy
Effective Date: July 2026
Our Commitment
Thank you for choosing Ally Virtual.
Our mission is to provide a reliable CRM and business automation platform while delivering responsive technical support to ensure your system performs as intended.
To provide a consistent experience for all clients, this policy outlines the scope of our Technical Support and Professional Services.
Technical Support (Included with Every Subscription)
All active Ally Virtual subscriptions include Technical Support for issues related to the functionality of the platform
Our Technical Support Team can assist with:
• Login and account access issues
• Password resets
• Platform bugs or unexpected system errors
• Features are not functioning as intended
• Billing and subscription concerns
• Platform-related API connection issues
• Email or SMS delivery issues caused by the platform
• General platform navigation and feature guidance
• Reporting and investigating technical issues
If an issue is determined to be caused by the Ally Virtual platform, our team will investigate and resolve it accordingly.
Professional Services (Not Included in the Subscription)
Some requests require implementation, customization, or business consulting rather than technical troubleshooting.
These services are not included in the standard software subscription and are available separately through our Professional Services Team.
Examples include, but are not limited to:
CRM Setup & Configuration
Creating pipelines
Configuring opportunity stages
Organizing contacts
User permissions and account structure
Workflow & Automation Development
Building workflows
Automation logic
Campaign sequences
Trigger configuration
Workflow optimization
If/Else conditions
Custom automation design
Website & Funnel Development
Landing page creation
Funnel setup
Website customization
Forms and surveys
Calendar configuration
Membership setup
AI Configuration
AI chatbot setup
AI knowledge base configuration
Prompt development
AI workflow customization
Marketing Automation
Email campaign setup
SMS campaign setup
Sales funnel implementation
Social media automation
Reputation management campaigns
Third-Party Integrations
Configuration and setup of external services, including but not limited to:
Payment gateways
Email providers
SMS providers
Social media platforms
Google services
Calendar integrations
Custom API connections
Other third-party applications
Business Consulting
CRM strategy
Sales process consulting
Marketing strategy
Business process design
Automation recommendations
Operational consulting
DIY Subscription Responsibility
Clients subscribed to a DIY (Do-It-Yourself) plan are responsible for configuring and managing their own account.
Our Technical Support Team will ensure that Ally Virtual functions correctly but does not build, configure, or customize accounts as part of the standard subscription
When a Support Request is Submitted
Every support request is reviewed by our team.
If the request involves a platform issue, bug, or technical malfunction, it will be handled under Technical Support.
If the request involves implementation, customization, workflow creation, or business configuration, it will be classified as a Professional Services request.
If the Platform is Working Properly
If our investigation confirms that Ally Virtual is functioning correctly and the issue is related to account setup, workflow logic, automation configuration, or user-created settings, our team may:
Provide a Help Center article or tutorial
Share relevant documentation
Recommend best practices
Offer Professional Services for hands-on implementation
Response Time
Request Type
• Critical Platform Outage
• Major Technical Issue
• General Technical Support
• Billing & Subscription
Target Response Time
Within 4 Business Hours
Within 1 Business Day
Within 1–2 Business Days
Within 1 Business Day
Resolution times may vary depending on the complexity of the issue and any third-party services involved.
Business Hours
Technical Support is available during Ally Virtual's official business hours.
Requests submitted outside business hours will be addressed on the next business day.
Fair Use Policy
To ensure fair and efficient support for all clients:
Technical support is intended for troubleshooting platform-related issues.
Requests involving implementation, account building, or business consulting may be redirected to Professional Services.
Ally Virtual reserves the right to determine whether a request falls under Technical Support or Professional Services.
Excessive requests beyond the intended scope of Technical Support may require a Professional Services engagement.
Professional Services
If you need assistance beyond Technical Support, our Professional Services Team can help with:
CRM Setup & Configuration
Workflow & Automation Development
Website & Funnel Development
AI Chatbot Setup
Marketing Automation
Third-Party Integrations
One-on-One Training
Business Consultation
Custom Implementation
Professional Services are optional and billed separately from your software subscription.
Our Promise
We are committed to providing dependable software, responsive technical support, and professional implementation services to help your business succeed.
By clearly defining the scope of our services, we can ensure faster resolutions, better service quality, and a consistent experience for every Ally Virtual client.
Thank you for choosing Ally Virtual.
Ally Virtual Customer Support & Professional Services Policy
Effective Date: July 2026
Our Commitment
Thank you for choosing Ally Virtual.
Our mission is to provide a reliable CRM and business automation platform while delivering responsive technical support to ensure your system performs as intended.
To provide a consistent experience for all clients, this policy outlines the scope of our Technical Support and Professional Services.
Technical Support (Included with Every Subscription)
All active Ally Virtual subscriptions include Technical Support for issues related to the functionality of the platform
Our Technical Support Team can assist with:
• Login and account access issues
• Password resets
• Platform bugs or unexpected system errors
• Features are not functioning as intended
• Billing and subscription concerns
• Platform-related API connection issues
• Email or SMS delivery issues caused by the platform
• General platform navigation and feature guidance
• Reporting and investigating technical issues
If an issue is determined to be caused by the Ally Virtual platform, our team will investigate and resolve it accordingly.
Professional Services (Not Included in the Subscription)
Some requests require implementation, customization, or business consulting rather than technical troubleshooting.
These services are not included in the standard software subscription and are available separately through our Professional Services Team.
Examples include, but are not limited to:
CRM Setup & Configuration
Creating pipelines
Configuring opportunity stages
Organizing contacts
User permissions and account structure
Workflow & Automation Development
Building workflows
Automation logic
Campaign sequences
Trigger configuration
Workflow optimization
If/Else conditions
Custom automation design
Website & Funnel Development
Landing page creation
Funnel setup
Website customization
Forms and surveys
Calendar configuration
Membership setup
AI Configuration
AI chatbot setup
AI knowledge base configuration
Prompt development
AI workflow customization
Marketing Automation
Email campaign setup
SMS campaign setup
Sales funnel implementation
Social media automation
Reputation management campaigns
Third-Party Integrations
Configuration and setup of external services, including but not limited to:
Payment gateways
Email providers
SMS providers
Social media platforms
Google services
Calendar integrations
Custom API connections
Other third-party applications
Business Consulting
CRM strategy
Sales process consulting
Marketing strategy
Business process design
Automation recommendations
Operational consulting
DIY Subscription Responsibility
Clients subscribed to a DIY (Do-It-Yourself) plan are responsible for configuring and managing their own account.
Our Technical Support Team will ensure that Ally Virtual functions correctly but does not build, configure, or customize accounts as part of the standard subscription
When a Support Request is Submitted
Every support request is reviewed by our team.
If the request involves a platform issue, bug, or technical malfunction, it will be handled under Technical Support.
If the request involves implementation, customization, workflow creation, or business configuration, it will be classified as a Professional Services request.
If the Platform is Working Properly
If our investigation confirms that Ally Virtual is functioning correctly and the issue is related to account setup, workflow logic, automation configuration, or user-created settings, our team may:
Provide a Help Center article or tutorial
Share relevant documentation
Recommend best practices
Offer Professional Services for hands-on implementation
Response Time
Request Type
• Critical Platform Outage
• Major Technical Issue
• General Technical Support
• Billing & Subscription
Target Response Time
Within 4 Business Hours
Within 1 Business Day
Within 1–2 Business Days
Within 1 Business Day
Resolution times may vary depending on the complexity of the issue and any third-party services involved.
Business Hours
Technical Support is available during Ally Virtual's official business hours.
Requests submitted outside business hours will be addressed on the next business day.
Fair Use Policy
To ensure fair and efficient support for all clients:
Technical support is intended for troubleshooting platform-related issues.
Requests involving implementation, account building, or business consulting may be redirected to Professional Services.
Ally Virtual reserves the right to determine whether a request falls under Technical Support or Professional Services.
Excessive requests beyond the intended scope of Technical Support may require a Professional Services engagement.
Professional Services
If you need assistance beyond Technical Support, our Professional Services Team can help with:
CRM Setup & Configuration
Workflow & Automation Development
Website & Funnel Development
AI Chatbot Setup
Marketing Automation
Third-Party Integrations
One-on-One Training
Business Consultation
Custom Implementation
Professional Services are optional and billed separately from your software subscription.
Our Promise
We are committed to providing dependable software, responsive technical support, and professional implementation services to help your business succeed.
By clearly defining the scope of our services, we can ensure faster resolutions, better service quality, and a consistent experience for every Ally Virtual client.
Thank you for choosing Ally Virtual.
© 2026 Ally Virtual PH - All Rights Reserved.